changes.mady.by.user Maggie Grove
Saved on Dec 14, 2018
Saved on Feb 06, 2019
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General Information ♦ Instructions ♦ Effects ♦ What’s Next?
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From Setup, go to Orders & Shipment Tracking.
Under Find Orders Placed and Updated in, select a period of time during which reports occurred, and click Search.
Click the checkbox next to the order.
Click the information iconnext to the order number.
To view order details, click one of the available tabs.
From Reports, select Operational Reports > Orders & Shipment Tracking.
Click the information iconnext to the order number. The status indicates where the order is in the delivery process. To see more detailed order information, click Show Order Details.
You can report the problems to Pearson for issue resolution:
From Setup, select Orders & Shipment Tracking.
Click the checkbox next to the order with issues to report. Orders must have already been processed and shipped, with a Transit or Delivered status.
Click Select Tasks, select Report / Resolve Issues, and click Start.
Type/select the required details.
Click Save.After a user reports a shipping issue, an indicator icon displays next to the Shipment details.
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