Page tree

Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Anchor
TOP
TOP

Extra Table Properties
table-width10%
column-widths80%,20%
hide-bordertrue

On this page:

Livesearch
spaceKeyPAsup
placeholderEnter your search criteria.

Anchor
RI
RI
You can track your order status, and review and resolve shipping issues. 

Anchor
Instructions
Instructions
Step-by-Step

UI Text Box
sizemedium


(Click to view image)

  1. From Setup, go to Orders & Shipment Tracking.

  2. Under Find Orders Placed and Updated in, select a period of time during which reports occurred, and click Search.

  3. Click the checkbox next to the order.

  4. Click the information iconnext to the order number.

  5. To view order details, click one of the available tabs.

UI Text Box
typeinfo

Anchor
Effects
Effects
Effects

Expand
titleTo view shipment tracking reports...

From Reports, select Operational Reports > Orders & Shipment Tracking.

Expand
titleTo view order details...

Click the information iconnext to the order number. The status indicates where the order is in the delivery process. To see more detailed order information, click Show Order Details

UI Text Box
typetip

Anchor
What’s Next?
What’s Next?
What's Next? (Optional)

Expand
titleIf there are problems with a shipment...

You can report the problems to Pearson for issue resolution:

  1. From Setup, select Orders & Shipment Tracking.

  2. Click the checkbox next to the order with issues to report. Orders must have already been processed and shipped, with a Transit or Delivered status.

  3. Click Select Tasks, select Report / Resolve Issues, and click Start.

  4. Type/select the required details.

  5. Click Save.
    After a user reports a shipping issue, an indicator icon displays next to the Shipment details.

Back to the top