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If you are unable to resolve the issue, contact your testing or technology coordinator, or Pearson Support for assistance. 

When you call Pearson Support, please have the following information available:

    • Product name: PearsonAccessnext or TestNav(version)
    • Date and time when you experienced the issue
    • Operating system in use on the affected testing device
    • Internet browser and browser version in use (if applicable) on the affected testing device

    • Student ID number of any affected student(s)
    • Error code number (if applicable) and message
    • Test name, question number, grade, and subject
    • If reporting on another person's behalf, the contact information for that individual

To maintain test security, do not take a picture or discuss specific test content when reporting an issue.