Page tree

Search the PearsonAccess Next Online User Guide:

Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Info

If you are unable to resolve the issue, contact your testing or technology coordinator, or Pearson Support for assistance. 

When you call Pearson Support, please have the following information available:

    • Product name: PearsonAccessnext or TestNav(version)
    • Date and time when you experienced the issue
    • Operating system in use on the affected testing device
    • Internet browser and browser version in use (if applicable) on the affected testing device

    • Student ID number of any affected student(s)
    • Error code number (if applicable) and message
    • Test name, question number, grade, and subject
    • If reporting on another person's behalf, the contact information for that individual

To maintain test security, do not take a picture or discuss specific test content when reporting an issue.

...