Page tree

Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Include Page
IR:_PAsup_paperInfoPartOf_testsManagePaperTests
IR:_PAsup_paperInfoPartOf_testsManagePaperTests

...

Include Page
IR:_PAsup_limited_feature
IR:_PAsup_limited_feature

You can track your order status status, and review and resolve shipping issues.

...

  1. From Setup > Orders & Shipment Tracking, select the check box(es) next to the order(s) you want to report you have an issue with. Orders must have already been processed and shipped; these will have a status of either transit or delivered.

    Expand
    titleClick here to view a screenshot...

  2. Open the task list and select Report / Resolve Issues. Click Start.

    Expand
    titleClick here to view a screenshot...

    Include Page
    IR:_PAsup_OrdersShipmentTracking_SelectTasks
    IR:_PAsup_OrdersShipmentTracking_SelectTasks

  3. Select your order from the Orders list at the left. Enter the required details. Click Save.

    Expand
    titleClick here to view a screenshot...

    After a shipping issue has been reported, an indicator icon displays next to the order.

    Expand
    titleClick here to view a screenshot...

...

...