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  1. From Setup > Orders & Shipment Tracking, select the check box(es) next to the order(s) you want to report you have an issue with. Orders must have already been processed and shipped; these will have a status of either transit or delivered.

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  2. Open the task list and select Report / Resolve Issues. Click Start.

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    IR:_PAsup_OrdersShipmentTracking_SelectTasks
    IR:_PAsup_OrdersShipmentTracking_SelectTasks

  3. Select your order from the Orders list at the left. Enter the required details. Click Save.

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    After a shipping issue has been reported, an indicator icon displays next to the

    order

    Shipments details.

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Related Information

  • From Reports > Operational Reports > Orders & Shipment Tracking, you can view shipment tracking reports.
  • To manage contact and shipping information for your organization, see Manage Contacts.
  • To learn about orders, see Manage Orders for Materials.

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