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You can track your order status, and review and resolve shipping issues.

View Order Shipment

To track shipments, follow these steps:

  1. From Setup > Orders & Shipment Tracking, search to find your order(s). You can change the search to find orders placed or updated during a longer period of time by changing the setting in the box next to the Search button.

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  2. Click the information icon next to the order number.

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  3. To view various order details, click a tab. 

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    To view shipment and tracking information (where available), click the Shipments tab.

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Report or Resolve Shipping Issues

If there are problems with a shipment, the problems can be reported here. Once reported, Pearson will be notified so that Pearson personnel can resolve the issue and enter resolution notes.

To report a shipping issue or mark an issue as resolved, follow these steps:

  1. From Setup > Orders & Shipment Tracking, select the check box(es) next to the order(s) you want to report you have an issue with. Orders must have already been processed and shipped; these will have a status of either transit or delivered.

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  2. Open the task list and select Report / Resolve Issues. Click Start.

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  3. Select your order from the Orders list at the left. Enter the required details. Click Save.

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    After a shipping issue has been reported, an indicator icon displays next to the Shipments details.

     

     

     

Related Information

  • From Reports > Operational Reports > Orders & Shipment Tracking, you can view shipment tracking reports.
  • To manage contact and shipping information for your organization, see Manage Contacts.
  • To learn about orders, see Manage Orders for Materials.