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This information is a part of Manage Paper Tests.

Some features are only available to some user accounts. Each user account has a user role(s) and permissions associated with it. These permissions control the data the user can view and actions the user can perform. If you do not see a specific feature, your account is not configured to access it. See Manage Users for more information.

Your testing program will provide information identifying user roles and what each is permitted to do and see.

You can track your order status, and review and resolve shipping issues.

View Order Shipment

To track shipments, follow these steps:

  1. From Setup > Orders & Shipment Tracking, search to find your order(s). You can change the search to find orders placed or updated during a longer period of time by changing the setting in the box next to the Search button.

     Click here to view a screenshot...

  2. Click the information icon next to the order number.

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  3. To view various order details, click a tab. 

     Click here to view a screenshot...

    To view shipment and tracking information (where available), click the Shipments tab.

     Click here to view a screenshot...

Report or Resolve Shipping Issues

If there are problems with a shipment, the problems can be reported here. Once reported, Pearson will be notified so that Pearson personnel can resolve the issue and enter resolution notes.

To report a shipping issue or mark an issue as resolved, follow these steps:

  1. From Setup > Orders & Shipment Tracking, select the check box(es) next to the order(s) you want to report you have an issue with. Orders must have already been processed and shipped; these will have a status of either transit or delivered.

     Click here to view a screenshot...

  2. Open the task list and select Report / Resolve Issues. Click Start.

     Click here to view a screenshot...

  3. Select your order from the Orders list at the left. Enter the required details. Click Save.

     Click here to view screenshots...


    After a shipping issue has been reported, an indicator icon displays next to the Shipments details.




Related Information

  • From Reports > Operational Reports > Orders & Shipment Tracking, you can view shipment tracking reports.
  • To manage contact and shipping information for your organization, see Manage Contacts.
  • To learn about orders, see Manage Orders for Materials.


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