Send Welcome Email to New Users

Once user accounts are in LaunchPad, either via a sync to your SIS or added manually, you will need to communicate signin information to the new users unless they are authenticating to LaunchPad via a single sign on portal such as Clever or Classlink.  Wait at least one day from when the user appears in LaunchPad before sending welcome emails as the user records must sync to the applicable assessment platform (e.g., ADAM, Navvy) before the user can successfully access the app. You can send to one or multiple users; both methods are described below. The email received by the user provides their username, and provides a link to set their account password. The “Set Password” link is active for 5 days, after which time a new welcome email must be sent. Once the user has successfully set a password, they can log into LaunchPad through this URL:
https://Launchpad.pearson.com.   

To send emails to multiple users who will sign in directly to LaunchPad:

1. Consider first sending an email to recipients to be on the lookout for an automated email and explain what it is for so they do not think it is spam.
2. Confirm users appear in LaunchPad by logging into the Team Member area and clicking Users.
3. Select the role or roles.
   
   
   
4. Click Save.
5. If some users have already authenticated, you can filter them out to avoid sending them another email.
   
6. In the Actions menu, select Send Welcome Emails.
7. In the confirmation pop up window, click Send Welcome Emails.

To send a welcome email to a single user:

1. Go to Users.
2. Enter a name to search.
3. In the results, click the user's name.
4. In the Actions menu, select Send Welcome Email.
5. In confirmation window, click Send Welcome Email.
   
   

Tiny Link: https://support.assessment.pearson.com/x/YABzCQ

Last Updated: 11/27/24