Proctoring: Troubleshooting and Special Situations

This section provides guidance for resolving common testing issues and managing special situations that may occur before, during, or after a testing session. Topics include troubleshooting student access and connectivity issues, addressing test assignment and accommodation concerns, and supporting students who require administrative updates during an active test administration.

Examples of scenarios covered include:

• Administrations: Create and Merge Temporary Students
• Enable TTS for Current Testing Session
• Resolve Chromebook 'Display Resolution' Error
• TestNav Troubleshooting
• Network Requirements and Guidelines
• Resolve Student Data Errors and Warnings
• Session Explorer: Void a Test
• New, transfer, or late-enrolled students
  • Users: Student Mobility Considerations
  • Operations: My Requests
• Incorrect accommodations assigned to a student
  • Accommodations
• Missing or incorrect test assignments
  • Operations: Test Assignment Search
  • Users: Assignment Tags
• Students assigned to the wrong proctor group
  • Proctoring: Move to a New Section
• Students who need to resume testing after an interruption
  • TestNav: Resume a Test
• Session management and student status questions
  • Session Explorer

This guidance can help proctors identify the appropriate action to take while minimizing disruptions to student testing and ensuring testing policies are followed.

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