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Pearson provides you ample support to guide you through all aspects of your online testing administration.

For a general overview of TestNav features, see Current Capabilities.

Beginning with system and ProctorCache requirements, the pages in the left sidebar are organized by tasks. The Setup an Support section includes important information on setting up your test environment, administering the test, and also troubleshooting.

You can also find Pearson Technical Bulletins and, below, information on recent updates to TestNav documentation.


See Error Codes for a list of TestNav error messages and helpful information.

Recently Updated

January 15, 2015


December 19, 2014



December 11, 2014
  • Removed unused error code
  • Updated error codes 9079 and 9081
  • Added error codes 9076, 9077, and 9078 to support upcoming TestNav 8.2 release
November 20, 2014
November 6, 2014
  • Added instructions for iPad - Turn Off Auto-Correction/Predictive Text
  • Added new error codes
  • Removed Linux from support pages
November 4, 2014Added technical bulletin - TestNav 8, SystemCheck for TestNav 8, and Safari
October 31, 2014
  • Added technical bulletin - Chrome OS 38 and Issue Resolution
  • Added Error Code link on home page
October 28, 2014Added support for iOS 8
October 24, 2014
  • Added * to the Firewall/Proxy Servers/Content Filtering section of TestNav 8.1 System Requirements
  • Added support for Java 1.8 to TestNav 8 System Requirements
  • Added ProctorCache download link for Windows and Mac
  • Added End-of-Support section on requirements pages
September 2, 2014Added error codes
January 17, 2014Removed unneeded URL filtering entries




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If your child's school directs you to do so, click the link below to install TestNav on your home computer or device.

Access TestNav on your Home Computer or Device

TestNav 8 Online Support provides system requirements, instructions for setup, troubleshooting steps, and information on features and demos.

The Getting Started checklist below outlines the high-level process for setting up your TestNav testing environment. Click the links within the steps for detailed instructions. You can also download a printable PDF of this page by clicking Tools Export to PDF

The user guide was created for online use. For the best reading experience and the most up-to-date information, we recommend using the online version.

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Getting Started

  1. Review TestNav System Requirements and firewall/port settings for testing devices. 

  2. If using ProctorCache, review ProctorCache System Requirements, and then install ProctorCache on designated proctor caching computers.

    1. Pre-cache test content through your assessment management system. Your program should provide instructions for pre-caching test content.

  3. Complete infrastructure trial in each testing lab using a practice test. Your program should provide instructions for setting up a practice test through your assessment management system.


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