Whether you are using test content caching or not, you should check and configure your response file backup locations.
TestNav has a default setting for the primary location where it stores student response files. A primary save location is required. As The default setting works well for most situations, but you may change it. As a best practice, Pearson recommends using both a primary and secondary backup location.The default setting works well for most situations, but you may change it.
Choose backup locations that allow student accounts to have complete read and write access. Your options are to place the backup files in a directory on the computer the student is using (TestNav client) to take the test or in a directory on a network file server.
If you use a network file server as a backup location, whether primary or secondary: