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Updated the following pages:



Updated the Change Your Organization and Test Administration page and video to describe which organization and administration are selected when users log back in.

Updated the Manage an Online Test Session page, as follows:

  • Updated the How to Prepare a Session video to reflect that sessions can be prepared based on the dates set for each program.


Added View Operational Reports to replace the following pages:

  • Use Operational Reports to Find Users
  • Use Operational Reports to Find Students
  • Use Operational Reports to Find Student and Test Session Information
  • Use Operational Reports to Find Organization Information
  • Use Operational Reports to Track Shipments and Orders
  • Use Operational Reports to Find PreID Barcodes Not In Use

Updated View Reports to show View Operational Reports page link.


Combined the pages, Change Your Organization and Change Your Test Administration. This information can now be found on the page, Change Your Organization and Test Administration.

Updated the following pages to include How-to videos:


Updated the following pages:




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June 14, 2021

Reorganized PearsonAccess Next Online Support to simplify navigation throughout the site. Categories within the site are: System Basics, Setup, Testing, Reporting, and Recently Updated.

Updated the pictograms on the Homepage and landing pages throughout the support site to align with Pearson branding.

May 6, 2021

Updated System Features to address various options for home page displays and functionality.

Updated Start a Session and Unlock Tests / Sessions to include steps for unlocking multiple sessions.

February 26, 2021Updated Precache Test Content page to reflect the additional steps needed to start precaching content by test and by sessions.
February 10, 2021

Updated the prerequisites on Move a Student Test Between Sessions.

Updated Monitor or Change Student Test Statuses page to include information about the student test status dashboards.

December 4, 2020Updated the Data File Descriptionsto include information about the new Import Export Session Create/Move.
November 6, 2020

Updated PNP Accommodations to include additional form-controlled and student test assignment-controlled core fields.

Renamed the page Create a Reporting Group to Create and Manage Reporting Groups. Additionally, updated all content and screenshots within Create and Manage Reporting Groups. Removed the pages Edit a Reporting Group and Manage Student Reports in a Reporting Group (the information in those pages is now contained within Create and Manage Reporting Groups).

Added the page Generate Test Tickets for Sessions.

Updated Assign Student Test Retakes to reflect when the feature is available.

September 18, 2020

Updated screenshots on Add a Student to a Session to reflect how the student tests are filtered based on test code for a session when bulk adding students by group.

Updated Orders and Shipment Tracking Reports to reflect the fields available on the report for order status.

February 7, 2020Updated Retrieve Resources for an Online Test page to correct step 1.
March 11, 2019Removed the page Measure Testing Capacity.
January 17, 2019

Updated videos on the following pages:

Updated and added details to the general information and prerequisites sections on the page Register/Unregister a Student.

Added to Assign a Remote Testing Organization and Approve/Reject Remote Testing that the feature availability varies by program.

December 14, 2018

Released version PearsonAccess Next Online Support (an updated and renamed version of the PearsonAccess Next Online User Guide). The updated version includes:

  • A reorganized overall structure.
  • Instructions in various mediums (written, images, and videos).
  • Simplified instructions and screenshots with detailed callouts.
  • Additional, relevant page content in these consistent sections (when applicable):

    • General Information

    • Prerequisites

    • Step-By-Step

    • Effects

    • What’s Next?  

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