This page lists recent updates to Pearson Access Online Support. Reference this page periodically for the most current support changes. 


01/19/2022Updated Create, View, and Edit Items and Create a Test to include instructions for copying items. 


01/12/2022Updated screenshot on Create, Edit, and Delete a School page


  • Audio Capture page to include Scoring Designation options of AI (default) or Human (for THS)
  • Create a Test page to include
    • Option to return user's In-Progress (unlocked) items in item search results when building a form
    • Option to select Return items aligned to standards that contain the selected code(s) but return no more than XX total items.
    • All Dynamic reporting pages to include the Teacher filter in the Report Builder WHO section
12/07/2021Added information about Additional Statuses on the Student Test Statuses page



Updated Transfer Student Enrollment page to

  • Add Data Import... tab 
  • Reorganize and clarify existing steps within the UI... tab
11/16/2021Updated downloadable options on the Access Item Analysis Reports.



Added the following to PS300 - orgs.csv Errors page:

  • PS343
  • PS344
  • PS345


Added Transcend Testing section, including the following pages:


Updated screenshot of Detailed Progress window on View Session Data page


Updated Student transfers and existing test attempts... accordion to include status details on the Transfer Student Enrollment page


Added information about the DELETED STUDENTS tab on View Student page


Added Access Demographic Performance Level Summary Report page


Added information about the Completed Test Scores tab on View Student Details page






Added Add Students to a Session page


Updated Step 4 of Edit User Details on the Create, Edit, or Delete Data page


Updated screenshot of testing ticket on Access Testing Materials page

Updated View and Update Accommodations to include several accommodations that students can use in both paper and online testing modes.


Updated Create, Edit, and Delete a Student to include:

  • Instructions for deleting associated organizations, resulting in student record deletion
  • All screenshot callouts and sizing




Added text and screenshot about Test List on View Course Data page


Added notebox regarding students with existing test attempts (including attempts that require hand scoring) to Transfer Student Enrollment page



    • Create a Test
      • Tabs to Online and Non-AKO Paper and Paper AKO
      • Online and Non-AKO Paper tab to add Choose Preview instructions
      • If you clicked Item Search section to add Eligible Delivery Modes information
    • Resources to add trait-scoring information for Extended Text/Open-Response interactions on non-AKO paper tests


Added Forgot Password page




Updated Step 5 screenshot on Access Dynamic Summary Report page


Updated Create a Session to include maximum 90-day Test Window information for paper and online sessions


Updated screenshot and text for Last updated... information on Pretesting widget on View Dashboard and Registered Widget pages


Updated Create and Edit a Parent/Guardian page to include steps for how to edit parent/guardian data.


Added Equation Editor page to Item Type Authoring Instruction

Updated View Session Data to detail what a Completed status means for multi-section tests and updated the video How to Understand Session Management Basics.

Added View Parent/Guardian Data and Create and Edit a Parent/Guardian pages




Added Transfer Student Enrollment page


Updated View Session Data page to include information about Detailed Progress popup









Added View and Assign Rejected Test Attempts page


Updated Student Test Statuses and Monitor or Change a Student Test Status to incorporate details regarding auto-resume configuration capabilities.


Updated screenshot and text on View and Update Accommodations regarding the View Accommodations feature in Session Info


Updated screenshots and text for the following pages:


Added the following URLs to the Proxy Servers/Content Filtering section of Pearson Access System Requirements:



Updated Access Dynamic Summary Report to include extra filter options in the How column.


Updated Teacher Hand Scoring with information on users' (with specific permissions) ability to write comments, or highlight and write comments, on items, as well as generate a PDF of item responses.



Updated Completed, Scored, and Reported widget descriptions on the View Dashboard page

Updated the Reports section landing page.

Removed the pages Access Dynamic Reports and Alternatives for Accessing Reports. Added new pages that incorporate the content from the removed pages and include updated information:




Added a link for Sign In to TestNav through Student Portal page on the following pages:


Added Resolve Import Errors page and added links to appropriate pages


Updated screenshot and information about Answer Sheets on Access Testing Materials page








Updated screenshots on:


Changed title of Add, Edit, and Remove Irregularities page to Add, Edit, and Remove Exceptions

  • Updated all screenshots and text
  • Added instruction for adding exceptions for test attempts marked Void or Not Tested

Updated language in Student Test Statuses (irregularities are now exceptions)

Updated the page Move Student Between Sessions to remove information about student test status requirements.




Updated the form assignment order on the page View and Update Accommodations


Added Access Dynamic Reports page to describe Report Builder functionality

Added pages:

Removed the page Track Shipments as information was outdated and the functionality is now incorporated in the two new orders pages


Updated the technical bulletin, Pearson Access Single Sign-on Authentication Changes, to add clarification to the What do I have to do (and How do I do it)? section.


Added to the support site under General Support, a space for Technical Bulletins.

Added technical bulletin, Pearson Access Single Sign-on Authentication Changes.

Added information about form assignment order to the page View and Update Accommodations.


Updated screenshot on View Test Data page to show the additional column displaying Online or Paper testing.


Added section of tabs to Access Testing Materials page with instructions for accessing:

  • Accommodated Test Forms
  • Answer Sheets
  • Downloadable Tests
  • Human Reader Content
  • Seal Codes
  • Student Roster
  • Testing Tickets

Added to page Create, Edit, or Delete Data sections about updating administration testing windows for LEAs, Districts, and Schools.



Updated screenshot in "Access Import Files" tab on Access Data Import/Export List Files page



Added Multi-Section Test Sessions and View and Update Student Reporting School pages.


Added Remote Testing Guidance page

Added to the page View and Update Accommodations information about form assignment for students with multiple form determinant accommodations assigned.


Added password requirements to Your Account and Update (or View) Your User Data




Updated General User Roles page name to Base User Roles and re-added/reformatted base roles/permissions under Permissions section


Added steps to Access Data Import/Export List Files that direct users to the Pearson Standard Layout Errors and Warnings section


Updated Access Dynamic Reports to include information on each report accessible through Report Builder


Updated Base User Roles page to:

  • Remove outdated User Role Matrix (URM)
  • Add note on upcoming user role matrix update for only Pearson Standard user roles


Updated the following pages to include step-by-step instructional videos:


Updated step 6 in Data Import through Pearson Access UI - Delta
tab of Import Roster Data to include notebox on duplicate file error


Updated text in Step 3 (bullets 2-3) on View Session Data page


Updated the types of testing materials available in Pearson Access on the Access TestIng Materials page


Updated screenshot for Step 3 on View Student Data page


Updated View Course Data to include Courses dashboard screenshot and information


Updated title of User Roles page to Base User Roles and introduction to reflect that information


Updated Create, Edit, or Delete a User sections:

  • Edit a User contains
    • Notebox referencing editable details
    • Step one on selecting organization, with screenshot
  • Delete a User contains
    • Notebox referencing deletions from higher level of organizations
    • Step one on selecting organization, with screenshot


Updated screenshot in Step 3 of View Class Data page




Added Create, Edit, or Delete Data page with tabs to these pages:

Updated Alternatives for Accessing Reports page with:

  • Access Reports through Organization Details section to reflect bulk reporting actions
  • Links to anchors for each page section under Step-by-Step header



Added section and related pages (linked below) about Accommodations and Testing Irregularities to View Dashboard page


Updated Step 2 on Your Account page


Added Add, Edit, and Remove Irregularities page


Added Access Dynamic Reports page and Dynamic Interim Reports accordion on main Reporting page


Added Access Export Files tab to Access Data Import/Export List Files and updated page name as such


Updated the screenshot in Step 3 of Reports pages, as well as information about searching at the organization level.




Updated Base User Roles with URM version 1.13.1 to correct Administrator ability to edit or delete interim sessions they created




Updated Access Testing Materials to include List option when printing test tickets


  • Updated:
    • Access Testing Materials to include option to select 1-4 test tickets per page when printing test tickets
    • Base User Roles to include most current User Role Matrix (URM) version 1.13 that
      • Added:
      • Data Administrator role
      • Table 2, Courses row with permissions to view Courses list and Course details
      • Table 2, Tests row with permissions to
        • View test names, details, and associated test form names, and preview interim test forms
      • Table 3, Tests row with permissions to create and manage items and tests (local authoring)
      • Table 3, Data Exports row with permissions to export data from the organization to which the user is pinned
      • Updated role, Student Data Administrator, to Student Administrator
  • Added:
    • Error code PS503 related to localstudents.csv file.


Added Local Test Management pages:


Updated Import Roster Data to add:

  • Information and files for Pearson Standard Layout (PSL) 2.0
  • Tab for Data Import through Pearson Access UI - Delta



Updated Create a Session with:

  • Steps on how to add students to a session by grade or class
  • Current screenshots


Renamed the page, Access Reports through a Test Session to Alternatives for Accessing Reports:

  • Added steps and information for accessing reports from Student Details



Updated System Requirements to remove support for IE11


Updated View Data pages to reflect State, LEA, Districts, and School Reports tabs


Updated View and Update Accommodations to include information on the Human Read Aloud accommodation


Updated Teacher Hand Scoring prerequisites to describe when users can and cannot access the Teacher Hand Scoring system


  • Updated:
    • Main navigation tabs from role-based tabs to tabs that give the user the option to navigate by roles or tasks
    • Site fonts to reflect Pearson branding guidelines
  • Added a Recently Updated tab

Navigation tabs include:

    • General – Links to the current General Support landing page with support page links relevant to all users.
    • Role-Based Support – Opens a dropdown with each role. Users can click a role to go to its landing page that contains relevant support page links.
    • Task-Based Support – Opens a dropdown with task categories or tasks. Users can click a task category or task to go to either a landing page that contains relevant support page links, or directly to a support page.
    • Recently Updated – Links to the current Recently Updated page that lists most current Pearson Access Online Support updates.


Added an expandable notebox concerning practice tests to the following Report pages:


Added a notebox explaining conditions that prevent the ability to Merge Temporary Student with a Permanent Student Record


Added a notebox regarding project-specific labels to View Data


Updated to split Accommodations page into a section with four pages:


Updated User Role Matrix to add the following permissions for each role:

  • Administrator to view Shipments page and shipping details
  • Test Coordinator to
    • Mark summative and interim tests as Not Tested
    • View Shipments page and shipping details
  • Test Coordinator - Interim to mark interim tests as Not Tested


  • Track Shipments to include
    • Screenshots with hyperlinks to carrier websites
    • Option to view shipments to Pearson
    • Note regarding the common carriers and the correlating codes
  • Your Account to include a note with instructions for a user who is not authorized to view data


Added support page Move Student Between Sessions






Updated Create a Session to include adding multiple classes to Sessions details and creating the Testing Schedule


Added support pages:


  • View Dashboard to include details about additional statuses that will be included and/or excluded on the various dashboard widgets
  • Access Testing Materials to include Section Progress information in step 5

  • Student Test Statuses to include descriptions for Void, Do Not Report (DNR), and Not Tested statuses
  • Monitor or Change a Student Test Status to add

    • Top section for Session Details monitoring sections of the UI, including updated screenshot

    • Void, DNR, and Not Tested Statuses to the status table

    • New section, Update Status to DNR with specific state-level admin instructions 

    • Check dashboard note to What’s Next?

  • View Student Data to add screenshot with updated Status column


Updated Monitor or Change a Student Test Status, Student Test Statuses, Create a Session, and Edit a Session to include details around paper test sessions.


Updated User Role Matrix to add permissions for managing temporary students, and marking tests Void, Do Not Report, and Not Tested.


Updated User Roles Matrix to clarify interim reporting permissions and upload paginated PDF for download


Updated User Role Matrix to reflect:

  • Summative test permissions for Test Coordinator - Interim
  • The addition of a Student Data Administrator role for Fall 2020


Changed name of Import Updated Data page to Import Roster Data


Monitor or Change Student Test Status page:

  • Updated Students in Session bar graph screenshot
  • Added expandable list of student statuses with their corresponding colors



Updated Administrator with buttons to newly added support pages




Updated user role matrix on Base User Roles page to include teacher permissions for summative testing


Added links to recently updated Reporting pages on all applicable landing pages


Added the Teacher Hand Scoring page

Added Your Account, Resend Account Activation Email, and Contact Pearson Support pages


Initial publish of Pearson Access Online Support